Returns

Alexandra & Austin accept merchandise returned within 30 days of the original shipment date. We will replace the item, credit your account, or refund your purchase price.

Please send all exchanges or returns via United States Parcel Post Insured Mail, UPS, or FedEx to the following address:

Alexandra & Austin

6018 Gardendale

Houston, TX 77092

Please include the following information with your return:

  1. Your Name
  2. Your Address
  3. Your Telephone Number
  4. Your Email Address
  5. A Brief Explanation Of The Problem

We are not responsible for any items lost or damaged in shipping so we strongly urge you to insure your return item. If the item is lost or damaged during your return shipment you will be responsible for settling the claim with your chosen shipper.

All returns are handled immediately, we will refund the item less any promotional we have paid for (i.e. - if we have paid for a rush order or towards a rush order, or for any shipping charges we have incurred; that amount will be deducted from your total.) We will be happy to provide you with proof of the amount of shipping we incurred. Please let us know if you would like to receive a copy of our incurred shipping expense. Upon receipt, your refund will be processed within 24 hours Monday through Saturday and you will receive an email refund confirmation. Please note the credit may take up to 30 days to appear on your billing statement if paid by credit card.

If the item was a gift, we will be unable to issue a refund to anyone other than the person who originally placed the order. You may, however, request a store credit to be used at a later date or exchange by indicating the item was a gift. Please be sure that you include your name, address and phone number as well as the name and address of the person who placed the order with Alexandra & Austin to ensure proper credit.

There are no returns or exchanges on Special Orders! When placing a Special Order be sure of size(s) and color, since there are no returns or exchanges. We are more than to happy to assist you with sizing or any other questions you may have prior to placing your order. Please give us a call at (281)-256-7650 or (800)-921-ALEX and we will be happy to assist you.

All returned items must meet the following criteria to be issued a refund:

  1. Merchandise must be in original condition, including but not limited to appearance, odor, color, etc.
  2. Merchandise must be received with the garment tag intact.
  3. If Merchandise was shipped with a protective covering, garment bag, hanger and/or accessories; they must be returned with the merchandise

If it has been over 30 days since the purchase date or if the item is damaged, authorization for return must be granted by an Alexandra & Austin Customer Service Representative. You may do this by calling (281)256-7650 or (800)921-ALEX or by e-mail at sales@alexandraandaustin.com. It is up to the discretion of Alexandra & Austin to accept or decline merchandise returned after the initial 30 days and it may be subject to the current sales price and restocking fees.