Delivery and Shipping Information
Unless otherwise specified, all orders are shipped
Standard UPS Delivery. Delivery charges are automatically applied to each order
and are based on the total price of items in your order. Rates for deliveries
in the U.S. are set according to the following chart. (Texas residents will
also be charged sales tax.) For information about International Delivery,
please see International Orders (below).
| Amount of Order |
Delivery Charges |
| up to $40.00 |
$6.95
|
| $40.01 - $50.00 |
$7.95
|
| $50.01 - $75.00 |
$8.95
|
| $75.01 - $100.00 |
$9.95
|
| $100.01 - $150.00 |
$10.95
|
| $150.01 - $200.00 |
$11.95
|
| $200.00+
|
$12.95
|
Express and Overnight orders must be received by 10:00
AM (CST) , Monday - Friday. Orders received after 10:00 AM will be shipped the
following business day. Orders received on Saturdays, Sundays and all major
holidays will be shipped out on the following business day.
Standard Deliveries will arrive within 7 - 10 business
days.
For Express orders, add $6.95 in addition to the
standard delivery charge. Express orders will arrive within 3 - 4 business
days.
For Overnight orders, add $14.95 in addition to the
standard delivery charge.
Please note: On Express and Overnight orders,
backordered items and items which are subject to a special delivery window
(i.e. Special Occasion apparel with 6 - 8 weeks delivery as noted on item
listing) will be sent out standard delivery.
Orders shipped to AK, HI and PR are shipped insured
priority mail and may take up to 3 weeks for delivery.
International Shipments
All International shipments will be shipped by the
United States Post Office’s Air Parcel Post. Average delivery time is 3 - 4
weeks.
| Amount of Order |
Delivery Charges |
| $0 - $50 |
$30.00 |
| $50.01 - $100.00 |
$40.00 |
| $100.01 - $150.00 |
$45.00 |
| $150.01 - $200.00 |
$50.00 |
| $200.01 - $400.00 |
$60.00 |
| $400.01 - $600.00 |
$70.00 |
Returns and Exchanges
Alexandra & Austin accepts merchandise returned
within 30 days of the original shipment date. We will either replace the item,
credit your account, or refund your purchase price.
Please send all exchanges or returns via UPS or parcel
post insured to the following address:
Alexandra & Austin,
6018 Gardendale, Houston, TX 77092, (281)894-2200 or (800)921-ALEX
Please include your name, address, phone number, email
address and a brief explanation of the problem.
All returns are handled immediately. Please allow up
to 30 days for credit to appear on your billing statement if paid by credit
card.
Please note that if the item was a gift, we will be
unable to issue a refund to anyone other than the person who originally placed
the order. You may, however, request a store credit to used at a later date or
exchange by indicating the item was a gift. Please be sure that you include
your name, address and phone number as well as the name and address of the
person who placed the order with Alexandra & Austin to ensure proper
credit.There
are no returns or exchanges on Special Orders!
When placing a Special Order be sure of sizes and color,
since there are no returns or exchanges. (If you
have any questions please give us a call at
(281)-894-2200 or (800)-921-ALEX and we will be happy to
assist you before placing your order).
All returned items must be in original condition with
the garment tag intact.
If it has been over 30 days since the purchase date or
if the item is damaged, authorization for return must be granted by a Alexandra
& Austin Customer Service Representative. You may do this by calling (281)
894-2200 / (800)921-ALEX or by e-mail at
sales@alexandraandaustin.com. It is up to the discretion of Alexandra
& Austin to accept or decline merchandise returned after the initial
30
days and it may be subject to the current sales price. |
